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Shipping

Free shipping: Enjoy free shipping worldwide and reduced pricing on all items! Through some clever logistics, we can ship our products direct from the manufacturer. This allows us to save on warehousing and transportation costs, which we pass on to you, our customer.

Processing time: All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and Post process the orders, which takes an additional 1–2 days.

Shipping time: This refers to the time it takes for items to be shipped to the destination, International delivery usually takes about 10–25 business days. US orders are shipped by ePacket, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 18 days to arrive at their destination but can take longer from time to time.

United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom 7-20 business days
Australia,New Zealand,Singapore 7-25 business days
Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-25 business days
Brazil, Russia, Mexico 15-35 business days
Other countries 7-25 business days

Refund Policy

We’re committed to 100% customer satisfaction!

  • If you’re not completely satisfied with your purchase, please email us with your order number support@spancase.com and return it within 30 days for exchange or refund. Item MUST BE in its packaging, and unused condition.
  • If you have not received your product within 40 days from ship date, please email us with your order number at support@spancase.com.
  • If you received damaged, or wrong merchandise, please email us with your order number at support@spancase.com as soon as you can.
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